My Account

  • How do I change the information in my account?

    You can log in to your ShopMundo account and click in “My Account” then click “Edit Details”. After you have edited your information, click “Save”.

  • I can’t log in to my account. What can I do?

    Please verify that you are entering the correct username and password, including any special characters and caps, if the problem persists, please contact our customer service.

  • Where can I find more information on a particular product?

    If you have registered as a customer at ShopMundo, you can message any of our vendors through their storefront or by clicking “Contact Vendor” on any product page. You can see the vendors messages on your account.

  • What should I do if a vendor approaches me outside of ShopMundo asking me to provide my account credentials?

    All communications, contact or payment information must be done thru ShopMundo platform. If any vendor approaches you asking for any personal or payment information please contact ShopMundo customer service.

  • How can I submit a review of a product or a vendor?

    We appreciate your reviews and feedbacks. If you wish to review a product or submit a vendor’s feedback, simply sign in to your ShopMundo account, click on My Orders then click on the product you want to review.

  • How do I unsubscribe from your emails and newsletters?

    If you wish to stop receiving email notifications, click on “Edit Details” on your account and make sure you unselect the mailing list box at the bottom of the page.

Payments

  • How do I know the status of my order?

    You can log in to your ShopMundo account to check the status of your orders at any time.

  • How do I obtain information on an order purchased as a Guest?

    After an order is placed you will receive an email notification with the order details. You can also call customer service to inquire about the status of an order, providing your name and phone number.

  • After I made a purchase, can I change or cancel my order?

    You can make modifications to an order, or even cancel you order, if your payment hasn’t been authorized. After payment is authorized and your order is shipped you won’t be able to cancel or modify the order. To modify or cancel an order please contact our customer service.

  • I was charged with the wrong amount. How can I solve this?

    If you notice any incorrect charges on your bank account, you should contact our customer service and file a claim. If there is an error, we’ll be happy to make a refund.

  • Do you keep my credit card details?

    ShopMundo doesn’t store any credit or debit card information. Please read our Privacy & Security Policy for more information.

  • How can I know if my payment was successful?

    As soon as you make a purchase, you will receive a notification with the payment validation.

Shipping & Delivery

  • What shipping options does ShopMundo offer?

    At the time of the checkout, we’ll provide all the delivery options available depending on the products and delivery address provided. Please select the most convenient delivery option for you.

  • When will I receive my order?

    Depending on the delivery option you selected. Standard shipping can take up to 3 business days to arrive. At the time of checkout, please remember to indicate the most convenient time for the reception of the package.

  • Do you deliver during weekends and holidays?

    ShopMundo will always depend on the vendors availability and business schedule for the delivery of items. Normally shipping days are from Monday – Friday from 8:00 AM to 6:00 PM.

  • I selected a traceable delivery option, but I haven’t received any tracking information. What should I do?

    Please allow 1-2 business days for the package to be pickup from the vendors facility, once pickup has been confirmed, you’ll receive an order status notification with the tracking details.

  • My package status is marked as undeliverable. What should I do?

    A package could be marked as undeliverable due to an incomplete, incorrect or inaccessible address or because you were unavailable at the time of delivery. Please contact our customer service to assist you.

  • I received an incomplete order, what should I do?

    In case you received an incomplete order, please contact us. We will make sure the mistake is correctly immediately and you receive your items at no additional cost.

Returns & Refunds

  • How can I request a return?

    To return an item or request a refund, please log in to your ShopMundo Account and click on “Return Requests”, select the order and product you wish to return. You will receive a notification with the status of your request as soon as it’s reviewed by our Customer Service.

  • What does it mean when an item is marked as “non-returnable”?

    ShopMundo only offers brand new, unused products. Discounted or seasonal items on sale are marked as non-returnable, purchases of such items are final. Other purchases of non-returnable items include custom orders, digital content, prepaid cards, gift package and memberships.

  • I received a damaged or incorrect item. What should I do?

    You must contact our customer service within 3 days of receiving the package, for more information please check our Return and Refund Policy.

  • Do you refund shipping cost if I return something?

    In case you received an order that is defective, damaged during delivery, incorrect or different from what was described, you can solicit the return of the item for a full refund, exchange or credit. In case you refuse a shipment from ShopMundo, you will be held responsible for the original shipping charges, plus the cost of returning the package to our vendor.

  • When can I expect the pickup of my return request?

    Once your request to return an order is approved, a pickup process will be initiated and a notification will be sent to you with the details. Please keep the product ready with all tags and accessories. Kindly ensure proper packaging to avoid any damage during transit.

  • How do I know in my package was returned to the vendor?

    Once the vendor received your item, they will inspect it and notify us that they have received your item. You will immediately receive a notification with the status of your refund.