Privacy & Security Policy
Customers Personal information. The information we gather from customers helps us personalize and continuously improve your shopping experience. Below are the types of uses we give to your personal information.
Information you give us: We receive and store any information you enter on our Website or give us in any other way. For example, name, delivery address, email address, contact number, mobile number, date of birth, gender, among others. You can always choose not to provide certain information. We use the information provided to fully comply with the “services” described in our Terms & Conditions of Use and to respond to your requests, shopping customization, improvement of vendor stores, and communicating with you.
Updating your personal information: You can update your personal information anytime by accessing your account on ShopMundo.com, if you do not have an account with us, you can do so by contacting us at our e-mail address or create an account in ShopMundo.com. We take steps to share the updates to your personal information with third parties and our affiliates with whom we have shared your personal information if your personal information is still necessary for the above-stated purposes.
Security of your personal information: ShopMundo ensures that all information collected will be safely and securely stored. We protect your personal information by: A) Restricting access to personal information. B) Maintaining technology products to prevent unauthorized computer access, C) Securely destroying your personal information when it is no longer needed for any legal or business purpose. If you believe that your privacy has been breached by ShopMundo, please contact us at our customer service e-mail address.
Username and Password: Please create a unique password for your ShopMundo account, this is the key to access your account. Please use unique numbers, letters and special characters, and do not share your password to anyone. If you do share your password with others, you will be responsible for all actions taken in the name of your account and the consequences. If you lose control of your password, you may lose substantial control over your personal information and other information submitted to ShopMundo. You could also be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason or if you have grounds to believe that your password has been compromised, you should immediately contact us and change your password. You are reminded to log off your account and close the browser when finished using a shared computer.
Sharing information: Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with our affiliates, who either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
- Affiliated businesses we do not control: We work closely with affiliated businesses. In some cases, such as Marketplace sellers, these businesses operate stores or sell offerings at ShopMundo.com. You can tell when a third party is involved in your transactions, and we share customer information related to those transactions with that third party.
- Third-party service providers: We use other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, data clean up, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions but may not use it for other purposes.
- Promotional offers: Occasionally we send offers, discounts and promotions to selected groups of ShopMundo.com customers on behalf of other businesses. When we do this, we do not provide that business your name, address or any other personal information.
- With your consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
Data Collected automatically. We receive and store certain types of information whenever you interact with us. For example, like many Websites, we use "cookies," and we obtain certain types of information when your Web browser accesses ShopMundo.com or advertisements and other content served by or on behalf of ShopMundo.com on other Websites. This data may include:
- Your computer's IP address
- Browser type
- Webpage you were visiting before you came to our Platform
- The pages within the Platform which you visit
- The time spent on those pages, items and information searched for on the Platform, access times and dates, and other statistics.
This information is collected for analysis and evaluation in order to help us improve our website and the services and products we provide.
Mobile: When you download or use apps created by ShopMundo, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services.
E-mail communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from ShopMundo.com. We also compare our customer list to lists received from other companies, to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your preferences in your account.
Information from other sources: We might receive information about you from other sources and add it to our account information.
No spam, spyware, or virus: Spam, spyware or virus are not allowed on ShopMundo.com, APP or another platform from ShopMundo. It’s important to set and maintain your communication preferences so that we send communications to you as you prefer. You are not licensed or otherwise allowed to add other users (even a user who has purchased an item from you) to your mailing list (email or physical mail) without their express consent. You should not send any messages which contain spam, spyware or virus via the Platform. If you would like to report any suspicious messages, please contact us at our customer service email.
Children’s: ShopMundo does not sell products for purchase by children. If you are under 18, you may use ShopMundo.com only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 18 without the consent of the child's parent or guardian.
ShopMundo’s Right. You acknowledge and agree that ShopMundo has the right to disclose your personal information to any legal, regulatory, governmental, tax, law enforcement or other authorities or the relevant right owners, if ShopMundo has reasonable grounds to believe that disclosure of your personal information is necessary for the purpose of meeting any obligations, requirements or arrangements, whether voluntary or mandatory, as a result of cooperating with an order, an investigation and/or a request of any nature by such parties. To the extent permissible by applicable law, you agree not to take any action and/or waive your rights to take any action against ShopMundo for the disclosure of your personal information in these circumstances.
Contact. If you wish to withdraw your consent to our use of your personal information, request access and/or correction of your personal information, have any queries, comments or concerns, or require any help on technical or cookie-related matters, please feel free to contact us through our Contact Us page.